CVE-2026-84463
MEDIUMDescription
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a user with Knowledge Base editing rights for a category can embed a video widget in a published answer with a specially crafted value. When the answer is rendered, that value is inserted into the page's HTML without being escaped for its attribute context, allowing it to break out and inject additional HTML into the page. When another user who has permission to switch between user sessions views the affected answer, the injected HTML causes their browser to silently send a request to Zammad's session-switching endpoint using their own active credentials. This results in switching their session to an account chosen by the person who wrote the Knowledge Base answer. No action is required from the viewer beyond opening the published answer. This issue is fixed in version 7.1.2.
How to fix
No published remediation has been found for this vulnerability's affected products yet.
Mitigation guidance may be in the linked vendor advisories in the References section below.
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CVSS v4 Vector
Exploitability
Impact
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:H/SI:H/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Exploit Intelligence
Low risk: more likely to be exploited than 4% of all known CVEs.
References
Related Vulnerabilities
Other CWE-79 (Cross-Site Scripting (XSS)) vulnerabilities, ordered by exploit likelihood. View all
| CVE | Severity | CVSS | EPSS | Exploited | Fix |
|---|---|---|---|---|---|
| CVE-2018-12998 | Medium | 6.1 | 99% | - | - |
| CVE-2020-11022 | Medium | 6.9 | 99% | - | Fix |
| CVE-2019-3929 | Critical | 9.8 | 99% | KEV | Fix |
| CVE-2020-9496 | Medium | 6.1 | 99% | - | - |
| CVE-2023-28341 | Medium | 6.1 | 99% | - | Fix |
| CVE-2021-25299 | Medium | 6.1 | 98% | - | - |
Common questions
How do I fix CVE-2026-84463?
No published fix for CVE-2026-84463 has been found yet. Check the linked vendor advisories for guidance as it becomes available.
Is CVE-2026-84463 being actively exploited?
Not that we know of. CVE-2026-84463 is not in the CISA Known Exploited Vulnerabilities catalog. Its EPSS score of 0.15% is the estimated probability that it will be exploited in the next 30 days. That is higher than 4% of all scored CVEs.
How severe is CVE-2026-84463?
CVE-2026-84463 has a CVSS v4 base score of 6.3, rated medium. CVSS rates the technical impact if the vulnerability is exploited, not how likely that is, so weigh it alongside the exploit-prediction score when you decide what to patch first.
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This product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2026-09-29.