By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not access our website or use our services.

2. Information We Collect

We may collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). This may include:

• Information You Provide Directly:
• Contact Information: Such as your first name, last name, email address, phone number, company name, and title when you fill out forms (like Request a Consultation or Request a Demo), contact us, or subscribe to communications.
• Service-Related Information: Information about your current cybersecurity products or IT environment when you provide it to us for service evaluation or provision.
• Communication Content: Records and copies of your correspondence (including email addresses and phone numbers) if you contact us.
• Information Collected Automatically:
• Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities over time and across different websites following your visit to our site. (You may want to add a separate Cookie Policy link here later if needed).

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• To Provide and Manage Our Services: To operate and maintain our website, deliver TridentStack Protect and TridentStack Administer services, fulfill your requests (like consultations or demos), process transactions, and manage your account.
• To Communicate With You: To respond to your inquiries, provide customer support, send administrative information (like service updates or security alerts), and communicate via email, phone, or text message (SMS) regarding services you have requested or inquired about.
• For Marketing and Promotions: To send you marketing communications, newsletters, or promotional materials that may be of interest to you, in accordance with your preferences and applicable law. You can opt-out of marketing communications at any time (see Section 7).
• To Improve Our Services: To understand how users interact with our website and services, analyze trends, personalize your experience, and improve our offerings, website functionality, and customer service.
• For Security and Compliance: To maintain the security and integrity of our website, systems, and services, prevent fraud, enforce our terms, comply with legal obligations, and protect our rights and the rights of others.

4. How We Share Your Information

We do not sell your Personal Information. We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, email delivery, customer relationship management (CRM), communication platforms (like Dialpad for texting/calling capabilities), and IT services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the services, protect the personal safety of users or the public, or protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. We may also use third-party analytics services (like Google Analytics) that use cookies to help us analyze website usage.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Your Data Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your Personal Information, including:

• Access: The right to request access to the Personal Information we hold about you.
• Correction: The right to request correction of inaccurate Personal Information.
• Deletion: The right to request deletion of your Personal Information, subject to certain exceptions.
• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe link provided in those emails.
• Opt-Out of Text Messages (SMS): If you receive text messages from us, you can opt-out by replying “STOP” to any message, or by contacting us directly. Please note that opting out of marketing messages may not prevent essential service-related communications.

To exercise any of these rights, please contact us using the information provided in Section 11.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect Personal Information from children. If we become aware that we have inadvertently collected Personal Information from a child, we will take steps to delete such information promptly.

9. Third-Party Links

Our website may contain links to other websites not operated or controlled by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

TridentStack

admin@tridentstack.com