CVE & CISA-KEV Catalog

CVE-2021-21441

HIGH
7.5
CVSS v3
NVD

Description

There is a XSS vulnerability in the ticket overview screens. It's possible to collect various information by having an e-mail shown in the overview screen. Attack can be performed by sending specially crafted e-mail to the system and it doesn't require any user intraction. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions.

How to fix

Remediation Available
otrs2Debian
Fixed in:6.0.32-5CVE-2021-21441

Remediation is compiled from vendor and distribution security advisories. Always confirm against the linked source for your exact version and platform.

CVSS v3 Vector

Exploitability

Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredNone
User InteractionNone
ScopeUnchanged

Impact

ConfidentialityHigh
IntegrityNone
AvailabilityNone

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Exploit Intelligence

1.22%probability of exploitation in 30 days
65thpercentile

Moderate risk: more likely to be exploited than 65% of all known CVEs.

References

Vendor Advisory1
Other references1

Related Vulnerabilities

Other CWE-79 (Cross-Site Scripting (XSS)) vulnerabilities, ordered by exploit likelihood. View all

CVESeverityCVSSEPSSExploitedFix
CVE-2020-11022Medium6.999%-Fix
CVE-2019-3929Critical9.899%KEVFix
CVE-2020-9496Medium6.199%--
CVE-2023-28341Medium6.199%-Fix
CVE-2018-12998Medium6.198%--
CVE-2025-4123High7.698%-Fix
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This product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2024-11-21.