CVE-2026-84462
HIGHDescription
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
How to fix
No published remediation has been found for this vulnerability's affected products yet.
Mitigation guidance may be in the linked vendor advisories in the References section below.
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CVSS v4 Vector
Exploitability
Impact
CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Exploit Intelligence
Low risk: more likely to be exploited than 18% of all known CVEs.
References
Related Vulnerabilities
Other CWE-20 (Improper Input Validation) vulnerabilities, ordered by exploit likelihood. View all
| CVE | Severity | CVSS | EPSS | Exploited | Fix |
|---|---|---|---|---|---|
| CVE-2024-3400 | Critical | 10.0 | 100% | KEV + Ransom | - |
| CVE-2021-45105 | Medium | 5.9 | 100% | - | Fix |
| CVE-2021-44228 | Critical | 10.0 | 100% | KEV + Ransom | Fix |
| CVE-2021-21985 | Critical | 9.8 | 100% | KEV + Ransom | Fix |
| CVE-2020-3452 | High | 7.5 | 100% | KEV | Fix |
| CVE-2018-7600 | Critical | 9.8 | 100% | KEV + Ransom | Fix |
Common questions
How do I fix CVE-2026-84462?
No published fix for CVE-2026-84462 has been found yet. Check the linked vendor advisories for guidance as it becomes available.
Is CVE-2026-84462 being actively exploited?
Not that we know of. CVE-2026-84462 is not in the CISA Known Exploited Vulnerabilities catalog. Its EPSS score of 0.28% is the estimated probability that it will be exploited in the next 30 days. That is higher than 18% of all scored CVEs.
How severe is CVE-2026-84462?
CVE-2026-84462 has a CVSS v4 base score of 8.6, rated high. CVSS rates the technical impact if the vulnerability is exploited, not how likely that is, so weigh it alongside the exploit-prediction score when you decide what to patch first.
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This product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2026-09-28.