Is CVE-2024-57727 in the CISA KEV catalog?

Yes. CVE-2024-57727 is on the CISA Known Exploited Vulnerabilities list, added 2025-02-13, and has known ransomware campaign use.

What is the CVSS severity of CVE-2024-57727?

CVE-2024-57727 has a CVSS v3 base score of 7.5 (HIGH).

What is the EPSS score for CVE-2024-57727?

CVE-2024-57727 has an EPSS score of 95.15% (100th percentile), estimating the probability of exploitation in the next 30 days.

How do I fix CVE-2024-57727?

Upgrade simplehelp to 5.5.8 or later.

CVE & CISA-KEV Catalog

CVE-2024-57727

HIGHCISA KEVEPSS 100th pctl

7.5

CVSS v3

NVD

Description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

CWE-22Path Traversal

How to fix

Remediation Available

simplehelpNVD

Affected:< 5.5.8Fixed in:5.5.8CVE-2024-57727derived from NVD

TridentStack Control can deploy fixes like this automatically across your Windows, macOS, and Linux fleet. See how it works

Remediation is compiled from vendor and distribution security advisories. Always confirm against the linked source for your exact version and platform.

CVSS v3 Vector

Exploitability

Attack VectorNetwork

Attack ComplexityLow

Privileges RequiredNone

User InteractionNone

ScopeUnchanged

Impact

ConfidentialityHigh

IntegrityNone

AvailabilityNone

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Exploit Intelligence

95.15%probability of exploitation in 30 days

100thpercentile

Very high risk: more likely to be exploited than 100% of all known CVEs.

Known Exploited Vulnerability (CISA KEV)

SimpleHelp Path Traversal Vulnerability

SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Remediation due: 2025-03-06

Associated with ransomware campaigns

References

Third-Party Advisory1

horizon3.ai

Government Resource1

cisa.gov

Release Notes1

simple-help.com

Related Vulnerabilities

Other CWE-22 (Path Traversal) vulnerabilities, ordered by exploit likelihood. View all

CVE	Severity	CVSS	EPSS	Exploited	Fix
CVE-2024-23897	Critical	9.8	100%	KEV + Ransom	Fix
CVE-2023-32315	High	8.6	100%	KEV	Fix
CVE-2022-29464	Critical	9.8	100%	KEV + Ransom	-
CVE-2021-26086	Medium	5.3	100%	KEV	Fix
CVE-2021-22005	Critical	9.8	100%	KEV + Ransom	Fix
CVE-2020-5902	Critical	9.8	100%	KEV + Ransom	Fix

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This product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2025-11-04.