CVE-2024-57727
HIGHCISA KEVEPSS 100th pctlDescription
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
How to fix
TridentStack Control can deploy fixes like this automatically across your Windows, macOS, and Linux fleet. See how it works
Remediation is compiled from vendor and distribution security advisories. Always confirm against the linked source for your exact version and platform.
CVSS v3 Vector
Exploitability
Impact
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Exploit Intelligence
Very high risk: more likely to be exploited than 100% of all known CVEs.
SimpleHelp Path Traversal Vulnerability
SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Remediation due: 2025-03-06
Associated with ransomware campaigns
References
Related Vulnerabilities
Other CWE-22 (Path Traversal) vulnerabilities, ordered by exploit likelihood. View all
| CVE | Severity | CVSS | EPSS | Exploited | Fix |
|---|---|---|---|---|---|
| CVE-2024-23897 | Critical | 9.8 | 100% | KEV + Ransom | Fix |
| CVE-2023-32315 | High | 8.6 | 100% | KEV | Fix |
| CVE-2022-29464 | Critical | 9.8 | 100% | KEV + Ransom | - |
| CVE-2021-26086 | Medium | 5.3 | 100% | KEV | Fix |
| CVE-2021-22005 | Critical | 9.8 | 100% | KEV + Ransom | Fix |
| CVE-2020-5902 | Critical | 9.8 | 100% | KEV + Ransom | Fix |
Common questions
How do I fix CVE-2024-57727?
Upgrade simplehelp to 5.5.8 or later.
Is CVE-2024-57727 being actively exploited?
Yes. CVE-2024-57727 is listed in the CISA Known Exploited Vulnerabilities catalog, which means exploitation has been observed in the wild. CISA has also linked it to known ransomware campaigns. US federal agencies were required to remediate it by 2025-03-06. Treat it as a priority whatever its CVSS score says.
How severe is CVE-2024-57727?
CVE-2024-57727 has a CVSS v3 base score of 7.5, rated high. CVSS rates the technical impact if the vulnerability is exploited, not how likely that is, so weigh it alongside the exploit-prediction score when you decide what to patch first.
What does CVE-2024-57727 affect?
Published advisories record a fix for simplehelp (NVD). Only products with a sourced advisory are listed, so treat this as what we can cite rather than a complete inventory.
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This product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2026-08-04.