CVE-2024-57727
HIGHCISA KEVEPSS 100th pctlDescription
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
CVSS v3 Vector
Exploitability
Impact
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Exploit Intelligence
Very high risk: more likely to be exploited than 100% of all known CVEs.
SimpleHelp Path Traversal Vulnerability
SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Remediation due: 2025-03-06
Associated with ransomware campaigns
References
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727
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Start freeThis product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2025-11-04.