CVE-2024-28986
CRITICALCISA KEVEPSS 100th pctlDescription
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
How to fix
Actively exploited, no published fix found yet
CISA required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Federal remediation due: 2024-09-05
Mitigation guidance may be in the linked vendor advisories in the References section below.
TridentStack Control tracks known vulnerabilities across your Windows, macOS, and Linux fleet and shows the fix as soon as one is published. See how it works
CVSS v3 Vector
Exploitability
Impact
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Exploit Intelligence
Very high risk: more likely to be exploited than 100% of all known CVEs.
SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability
SolarWinds Web Help Desk contains a deserialization of untrusted data vulnerability that could allow for remote code execution.
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Remediation due: 2024-09-05
References
Related Vulnerabilities
Other CWE-502 (Deserialization of Untrusted Data) vulnerabilities, ordered by exploit likelihood. View all
| CVE | Severity | CVSS | EPSS | Exploited | Fix |
|---|---|---|---|---|---|
| CVE-2023-0669 | High | 7.2 | 100% | KEV + Ransom | Fix |
| CVE-2021-44228 | Critical | 10.0 | 100% | KEV + Ransom | Fix |
| CVE-2021-35464 | Critical | 9.8 | 100% | KEV + Ransom | Fix |
| CVE-2023-29300 | Critical | 9.8 | 100% | KEV + Ransom | - |
| CVE-2025-53770 | Critical | 9.8 | 100% | KEV + Ransom | Fix |
| CVE-2022-41082 | High | 8.0 | 100% | KEV + Ransom | Fix |
Common questions
How do I fix CVE-2024-28986?
No published fix for CVE-2024-28986 has been found yet. It is on the CISA Known Exploited Vulnerabilities list; federal agencies must remediate by 2024-09-05. Apply the vendor's mitigations per CISA's guidance.
Is CVE-2024-28986 being actively exploited?
Yes. CVE-2024-28986 is listed in the CISA Known Exploited Vulnerabilities catalog, which means exploitation has been observed in the wild. US federal agencies were required to remediate it by 2024-09-05. Treat it as a priority whatever its CVSS score says.
How severe is CVE-2024-28986?
CVE-2024-28986 has a CVSS v3 base score of 9.8, rated critical. CVSS rates the technical impact if the vulnerability is exploited, not how likely that is, so weigh it alongside the exploit-prediction score when you decide what to patch first.
Embed a live status badge for CVE-2024-28986
Markdown
[](https://tridentstack.com/cve/CVE-2024-28986)HTML
<a href="https://tridentstack.com/cve/CVE-2024-28986"><img src="https://tridentstack.com/cve/badge/CVE-2024-28986.svg" alt="CVE-2024-28986"></a>Find and fix vulnerabilities across your fleet
TridentStack Control continuously scans your Windows, macOS, and Linux fleet for known vulnerabilities, prioritizes them by severity and active exploitation, and patches them automatically.
This product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2025-10-27.