Is CVE-2020-2500 in the CISA KEV catalog?

No. CVE-2020-2500 is not currently on the CISA Known Exploited Vulnerabilities list.

What is the CVSS severity of CVE-2020-2500?

CVE-2020-2500 has a CVSS v3 base score of 9.8 (CRITICAL).

What is the EPSS score for CVE-2020-2500?

CVE-2020-2500 has an EPSS score of 0.74% (50th percentile), estimating the probability of exploitation in the next 30 days.

How do I fix CVE-2020-2500?

Upgrade helpdesk to 3.0.1 or later.

CVE & CISA-KEV Catalog

CVE-2020-2500

CRITICAL

9.8

CVSS v3

NVD

Description

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

CWE-284Improper Access Control CWE-321 CWE-798Hard-coded Credentials

How to fix

Remediation Available

helpdeskNVD

Affected:< 3.0.1Fixed in:3.0.1CVE-2020-2500derived from NVD

Remediation is compiled from vendor and distribution security advisories. Always confirm against the linked source for your exact version and platform.

CVSS v3 Vector

Exploitability

Attack VectorNetwork

Attack ComplexityLow

Privileges RequiredNone

User InteractionNone

ScopeUnchanged

Impact

ConfidentialityHigh

IntegrityHigh

AvailabilityHigh

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Exploit Intelligence

0.74%probability of exploitation in 30 days

50thpercentile

Moderate risk: more likely to be exploited than 50% of all known CVEs.

References

Vendor Advisory1

qnap.com

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This product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2024-11-21.