CVE-2020-2500
CRITICALDescription
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.
How to fix
TridentStack Control can deploy fixes like this automatically across your Windows, macOS, and Linux fleet. See how it works
Remediation is compiled from vendor and distribution security advisories. Always confirm against the linked source for your exact version and platform.
CVSS v3 Vector
Exploitability
Impact
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Exploit Intelligence
Moderate risk: more likely to be exploited than 51% of all known CVEs.
References
Related Vulnerabilities
Other CWE-284 (Improper Access Control) vulnerabilities, ordered by exploit likelihood. View all
| CVE | Severity | CVSS | EPSS | Exploited | Fix |
|---|---|---|---|---|---|
| CVE-2023-27350 | Critical | 9.8 | 100% | KEV + Ransom | Fix |
| CVE-2019-1653 | High | 7.5 | 100% | KEV | - |
| CVE-2023-23752 | Medium | 5.3 | 100% | KEV | Fix |
| CVE-2023-38205 | High | 7.5 | 100% | KEV | - |
| CVE-2023-29298 | High | 7.5 | 100% | KEV | - |
| CVE-2024-27348 | Critical | 9.8 | 99% | KEV | Fix |
Common questions
How do I fix CVE-2020-2500?
Upgrade helpdesk to 3.0.1 or later.
Is CVE-2020-2500 being actively exploited?
Not that we know of. CVE-2020-2500 is not in the CISA Known Exploited Vulnerabilities catalog. Its EPSS score of 0.74% is the estimated probability that it will be exploited in the next 30 days. That is higher than 51% of all scored CVEs.
How severe is CVE-2020-2500?
CVE-2020-2500 has a CVSS v3 base score of 9.8, rated critical. CVSS rates the technical impact if the vulnerability is exploited, not how likely that is, so weigh it alongside the exploit-prediction score when you decide what to patch first.
What does CVE-2020-2500 affect?
Published advisories record a fix for helpdesk (NVD). Only products with a sourced advisory are listed, so treat this as what we can cite rather than a complete inventory.
Embed a live status badge for CVE-2020-2500
Markdown
[](https://tridentstack.com/cve/CVE-2020-2500)HTML
<a href="https://tridentstack.com/cve/CVE-2020-2500"><img src="https://tridentstack.com/cve/badge/CVE-2020-2500.svg" alt="CVE-2020-2500"></a>Find and fix vulnerabilities across your fleet
TridentStack Control continuously scans your Windows, macOS, and Linux fleet for known vulnerabilities, prioritizes them by severity and active exploitation, and patches them automatically.
This product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2024-11-21.