CVE-2020-1765
LOWEPSS 72th pctlDescription
An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
How to fix
TridentStack Control can deploy fixes like this automatically across your Windows, macOS, and Linux fleet. See how it works
Remediation is compiled from vendor and distribution security advisories. Always confirm against the linked source for your exact version and platform.
CVSS v3 Vector
Exploitability
Impact
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Exploit Intelligence
Elevated risk: more likely to be exploited than 72% of all known CVEs.
References
Related Vulnerabilities
Other CWE-472 vulnerabilities, ordered by exploit likelihood. View all
| CVE | Severity | CVSS | EPSS | Exploited | Fix |
|---|---|---|---|---|---|
| CVE-2024-25153 | Critical | 9.8 | 42% | - | Fix |
| CVE-2025-6191 | High | 8.8 | 9.5% | - | Fix |
| CVE-2025-7656 | High | 8.8 | 9.1% | - | Fix |
| CVE-2017-5261 | High | 8.8 | 8.9% | - | - |
| CVE-2017-5260 | High | 8.8 | 8.1% | - | - |
| CVE-2025-10891 | High | 8.8 | 6.6% | - | Fix |
Common questions
How do I fix CVE-2020-1765?
Upgrade otrs2 on debian 11 to 6.0.25-1 or later.
Is CVE-2020-1765 being actively exploited?
Not that we know of. CVE-2020-1765 is not in the CISA Known Exploited Vulnerabilities catalog. Its EPSS score of 1.5% is the estimated probability that it will be exploited in the next 30 days. That is higher than 72% of all scored CVEs.
How severe is CVE-2020-1765?
CVE-2020-1765 has a CVSS v3 base score of 3.5, rated low. CVSS rates the technical impact if the vulnerability is exploited, not how likely that is, so weigh it alongside the exploit-prediction score when you decide what to patch first.
What does CVE-2020-1765 affect?
Published advisories record a fix for otrs2 (Debian). Only products with a sourced advisory are listed, so treat this as what we can cite rather than a complete inventory.
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Markdown
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This product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2024-11-21.