CVE & CISA-KEV Catalog

CVE-2019-9892

MEDIUM
6.5
CVSS v3
NVD

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

How to fix

Remediation Available
otrs2Debian
Fixed in:6.0.18-1CVE-2019-9892

Remediation is compiled from vendor and distribution security advisories. Always confirm against the linked source for your exact version and platform.

CVSS v3 Vector

Exploitability

Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredLow
User InteractionNone
ScopeUnchanged

Impact

ConfidentialityHigh
IntegrityNone
AvailabilityNone

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Exploit Intelligence

1.10%probability of exploitation in 30 days
61stpercentile

Moderate risk: more likely to be exploited than 61% of all known CVEs.

References

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This product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2024-11-21.