Is CVE-2024-23794 in the CISA KEV catalog?

No. CVE-2024-23794 is not currently on the CISA Known Exploited Vulnerabilities list.

What is the CVSS severity of CVE-2024-23794?

CVE-2024-23794 has a CVSS v3 base score of 5.2 (MEDIUM).

What is the EPSS score for CVE-2024-23794?

CVE-2024-23794 has an EPSS score of 0.27% (19th percentile), estimating the probability of exploitation in the next 30 days.

How do I fix CVE-2024-23794?

Upgrade otrs to 2024.5.2 or later.

CVE & CISA-KEV Catalog

CVE-2024-23794

MEDIUM

5.2

CVSS v3

NVD

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x

CWE-266

How to fix

Remediation Available

otrsNVD

Affected:>= 8.0.0, < 2024.5.2Fixed in:2024.5.2CVE-2024-23794derived from NVD

Remediation is compiled from vendor and distribution security advisories. Always confirm against the linked source for your exact version and platform.

CVSS v3 Vector

Exploitability

Attack VectorNetwork

Attack ComplexityLow

Privileges RequiredHigh

User InteractionRequired

ScopeUnchanged

Impact

ConfidentialityHigh

IntegrityLow

AvailabilityNone

CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N

Exploit Intelligence

0.27%probability of exploitation in 30 days

19thpercentile

Low risk: more likely to be exploited than 19% of all known CVEs.

References

Vendor Advisory1

otrs.com

Related Vulnerabilities

Other CWE-266 vulnerabilities, ordered by exploit likelihood. View all

CVE	Severity	CVSS	EPSS	Exploited	Fix
CVE-2024-28000	Critical	9.8	68%	-	Fix
CVE-2025-27007	Critical	9.8	51%	-	-
CVE-2025-47539	Critical	9.8	31%	-	Fix
CVE-2022-20759	High	8.8	28%	-	Fix
CVE-2024-13106	Medium	5.3	27%	-	-
CVE-2024-3013	Medium	6.3	23%	-	-

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This product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2024-11-21.