CVE & CISA-KEV Catalog

CVE-2009-5055

LOW
3.5
CVSS v2
NVD

Description

Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.

How to fix

Remediation Available
otrs2Debian
Fixed in:2.4.5-1CVE-2009-5055

Remediation is compiled from vendor and distribution security advisories. Always confirm against the linked source for your exact version and platform.

CVSS v2 Vector

No CVSS vector data available.

Exploit Intelligence

0.90%probability of exploitation in 30 days
55thpercentile

Moderate risk: more likely to be exploited than 55% of all known CVEs.

References

Other references1

Related Vulnerabilities

Other CWE-264 (Permissions, Privileges, and Access Controls) vulnerabilities, ordered by exploit likelihood. View all

CVESeverityCVSSEPSSExploitedFix
CVE-2012-1456Medium4.3100%--
CVE-2012-1459Medium4.3100%-Fix
CVE-2012-1446Medium4.3100%--
CVE-2012-1443Medium4.3100%--
CVE-2012-1442Medium4.399%--
CVE-2012-1457Medium4.398%-Fix
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Markdown

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This product uses NVD data but is not endorsed or certified by the NVD. EPSS scores courtesy of FIRST.org (https://www.first.org/epss). Source: CISA KEV Catalog. Data as of 2026-04-29.